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Event Partnerships Specialist

  • Sales & Marketing
  • Full-time
  • Melbourne, AU

2023-09-19 01:35:24 UTC

At Tixel, our vision is to become the world's most trusted live event marketplace, drawing strength from our relationships with globally recognized venues, artists, and promoters. 

This is an exciting opportunity for a technically-savvy Event Partnerships Specialist, who will be at the forefront of driving this change, working with industry partners to implement and drive meaningful results.

You will contribute to our growth by developing and maintaining relationships with our venue, artist, and promoter partners. Every phone call you make, every email you address, every integration you set up, and every piece of feedback you gather contributes to our larger mission.

We value curiosity, technical prowess, and unwavering dedication to our partners. Here, you won't just be executing tasks, you'll be contributing to a movement – enhancing the live event industry for everyone involved. This is an opportunity to be a part of a dynamic and driven team making a real impact in the industry.

Join us as we disrupt a huge market for the better.

What will you do?

  • Build and maintain strong relationships with our partnered event promoters, and other live event organisations to drive revenue and retention - you’re on their speed dial

  • Conduct technical onboarding for new partners and deliver technical training sessions.

  • Become an event setup expert and ensure partnered events are set up to deliver a smooth experience for fans while creating value for our partners.

  • Act as the first point of contact for partner inquiries, ensuring their concerns are addressed promptly and efficiently, providing top-notch client support while managing expectations. 

  • Proactively leverage your technical knowledge of the Tixel platform to drive feature adoption and make relevant recommendations.

  • Work cross-functionally with our development and customer support teams to manage tactical needs for event organisers and troubleshoot technical issues leading up to events.

  • Collaborate with the Regional Commercial and Strategic Partnerships leads to execute customer success strategies, ensuring partners derive maximum value from Tixel, adapting as necessary based on feedback and observed outcomes. Leverage market demand insights to continuously scout, evaluate, and onboard new events, increasing inventory opportunities.

  • Identify and communicate new feature opportunities based on partner feedback to the product team to enhance the value of our product to customers.

  • Maintain and update our CRM and customer engagement platforms, ensuring data is both accurate and easily accessible.

  • Ensure prompt resolution of technical challenges and business issues to meet customer needs.

  • Proactively monitor the performance of the Tixel platform and identify areas for improvement.

Skills and Experience:

  • Technical background and experience in client-facing SaaS Customer Success or Sales roles, or technical account management.

  • Excellent organisational and time management skills with the ability to multitask in a fast-paced environment.

  • Fast learner and exceptional attention to detail

  • Commercial acumen, and ability to incorporate data into customer conversations and decision making.

  • Willingness to work outside of regular office hours, including some weekends, to support partners and attend events.

  • Prior experience and understanding of the ticketing or event industry is highly valued, but not a requirement.

Why you'll love it here..

At Tixel, you’ll be part of a company that’s changing the live entertainment industry. We’re a small but dedicated team with a  culture of collaboration, curiosity, and genuine love for live events. You will have the opportunity to take ownership of your area of responsibility and have a real impact on people and the industry. We work hard, have fun, and encourage all staff to attend live events and even have a ticket allowance. We are committed to investing in your development and helping you achieve your career objectives. Our diverse team operates with a flexible work environment and are spread across the globe, with offices in London and Melbourne. Apply now with a short note introducing yourself and your relevant technical background, and we'll be in touch.

Give it a shot:

  • We highly favour talent and interest over years of experience.

  • Please don't feel discouraged if you don't match every dot point on our ad. There's a good chance that you're more badass than you're giving yourself credit for. So, please apply anyway!

  • At Tixel, we believe that DE&I is an essential part of achieving our mission, and we are committed to ensuring that our hiring processes, policies and practices are fair, unbiased and inclusive. So, we particularly encourage you to apply if you identify as female, gender diverse, neurodiverse, a person of colour or other underrepresented minority, or are a member of the LGBTQIA+ community.