Teton

Engineering Support Technician

  • Hardware Development
  • Part-time
  • Copenhagen, DK

Posted on May 10, 2024

Company Overview:
At Teton-ai, we're committed to pushing the boundaries of health tech technology to create innovative solutions that make a real difference. Our team is passionate about harnessing the power of technology to address real-world challenges in the health sector. In the face of a global nursing shortage that burdens our health systems, our innovative AI products offer a glimmer of hope. Our team's unwavering dedication to product excellence and user experience has already benefited over 500 patient rooms. But we're not stopping there. This year, we aim to expand our reach to over 1500 monitored rooms.
Position Overview:
We are currently seeking a driven and tech-savvy individual to join us as an Engineering Support Technician. This role offers an exciting opportunity to be part of a dynamic team and contribute to the success of deploying and maintaining our fleet. While prior deep technical knowledge is not required, we're looking for someone with a natural inclination towards technology and a willingness to learn and grow in a fast-paced environment.
The Role:
As an Engineering Support Technician, you will be an integral part of our Engineering Team, providing crucial on-the-ground support for our devices and systems. Your responsibilities will include assisting with installations, troubleshooting technical issues, and collaborating with our engineering team to ensure the smooth operation of our solution. This role offers the chance to work hands-on with cutting-edge technology and make a meaningful impact in the healthcare sector.
Key Responsibilities:

  • Assist with the installation, setup, and maintenance of our devices and system at client locations.

  • Provide technical support and troubleshooting assistance to clients both remotely and on-site.

  • Collaborate with the engineering team to identify and resolve technical issues and optimize system performance.

  • Conduct routine inspections and testing of our devices to ensure reliability and functionality.

  • Document and report any technical issues or feedback from clients to facilitate continuous improvement.

Qualifications:

  • A passion for technology and a desire to work in the health tech industry.

  • Strong problem-solving skills and the ability to follow technical instructions.

  • Excellent communication and interpersonal skills.

  • Ability to work independently and as part of a team.

  • Prior experience in a technical support or customer service role is advantageous but not essential.

Additional Information:

  • This is a part-time position based in Copenhagen.

  • Travel to client sites will be required.

  • Training will be provided for candidates who demonstrate the right attitude and aptitude for the role.

What We Offer:

  • You get to work with state-of-the-art technology and be a pioneer within your field.

  • All the amenities that create a great working environment are available in the office.

We Are Looking for a Teammate:
We are looking for people who believe in our long-term vision and value ownership and entrepreneurship rather than just another 9-5 job. With us, you will have an opportunity to truly make an impact on the world with the outcomes of your work. So, if you are looking for a ride not just a job – jump on board :blush: