Customer Success Lead

  • Sales & Marketing
  • Full-time
  • København, DK

2023-06-26 13:48:59 UTC

Teton is an AI-centric, healthcare company that is improving the lives of nurses and frontline care staff every day. We're combating global nursing shortages by providing advanced AI solutions for hospitals and care homes, transforming the face of healthcare as we know it. In just two years, Teton has developed and deployed a full-fledged AI product that is now used every day in a rapidly growing number of healthcare facilities.

We are now looking for our Customer Success Lead in our Copenhagen office. Your main objective will be to build strong, long-term relationships with customers, promote customer retention, and identify opportunities for growth and upselling.

Primary Responsibilities:

  • Design and maintain an amazing and engaging customer journey 

  • Serve as the primary point of contact for a portfolio of healthcare clients, establishing strong relationships to become a trusted advisor.

  • Develop a deep understanding of the healthcare industry, including regulatory requirements, workflows, and challenges, to effectively address customer needs.

  • Lead successful onboarding and implementation processes for new customers, ensuring smooth adoption 

  • Strengthen and develop the team members with training plan to provide development, growth and clear expectations

  • Provide training, guidance, and support to healthcare clients to maximize their utilization of our products, enhance workflows, and achieve their desired outcomes.

  • Proactively monitor and analyze customer usage and adoption metrics, identify areas for improvement, and develop strategies to drive increased usage and value.

  • Conduct regular business reviews with healthcare clients to review performance metrics, identify opportunities for optimization, and demonstrate the value delivered.

  • Serve as the voice of the customer within the organization, advocating for their needs and influencing product enhancements and roadmap decisions.

  • Collaborate cross-functionally with sales, product management, and support teams to ensure customer satisfaction and success.

  • Identify opportunities for upselling or cross-selling working closely with the sales team to drive revenue growth.

  • Be responsible and accountable for the management of your region’s customer portfolios in terms of Customer Experience, Adoption, Retention and Revenue growth

  • Ensure a clear internal feedback loop of customer feedback towards the rest of the organization


  • You are fluent in Danish and English. 

  • Build successful customer journey’s that delight users and customers

  • 5+ years of experience in customer-facing organization

  • Strong empathy for customers and passion for revenue and growth.

  • You've excelled in a customer success role, ideally within a technology or software development company.

  • Excellent organizational, communication and interpersonal skills, with the ability to effectively engage and build rapport with healthcare professionals and stakeholders.

  • Strong problem-solving and analytical skills, with the ability to understand complex customer requirements and propose innovative solutions.

  • You're passionate about customer satisfaction and account management.

  • You enjoy visiting customers regularly and are committed to understanding their needs.

  • Results-driven mindset with a focus on customer satisfaction and revenue growth.

What Teton Offers:

We are a growing team of talented individuals with a passion for learning, innovation, and making a difference. If you're looking for a conventional corporate environment, Teton may not be for you. But if you're enthusiastic about driving change, pioneering your field, and creating transformative products, you'll find a home at Teton.

We offer a competitive salary, and all full-time employees are included in our warrant program (stock options). Following our successful second round of funding, we're providing sizable warrant packages. You'll also enjoy a well-equipped office designed to create a great working environment.

Join Our Team:

At Teton, we're looking for teammates who are inspired by our long-term vision and who value entrepreneurship and ownership over a routine job. We're about creating a lasting impact and making a difference in the world. If you're ready to contribute to something bigger and want your work to have meaningful outcomes, we can't wait to meet you. Let's make a difference together! 😊