At Swym, we are on a mission to help retail brands craft a truly seamless omni-channel experience for their customers. Fueled by an accelerating shift to omnichannel retail, we are on an exciting growth path with over 45,000 merchants across 100+ countries using our products. Our fully remote team embodies a scrappy, high-performing, and value-driven culture. We work autonomously, collaborate asynchronously, and take complete ownership of our work. We prioritize diversity and are building something special together - operating at a significant scale while knowing we're just scratching the surface of the opportunity ahead.
We're seeking a Head of Partnerships to architect and execute a self-sustaining, long-term growth strategy that creates genuine win-win-win outcomes for merchants, partners, and Swym. This role requires someone who understands that partnerships fundamentally come down to people - someone with deep relationships in the ecommerce community and the strategic vision to transform how we scale through partnership value.
You'll be building something impactful from the ground up, balancing high-level partnership strategy with hands-on tactical execution. We're looking for someone who embraces the AI transformation and actively leverages automation to maximize efficiency while maintaining the human touch that makes partnerships successful.
Key Responsibilities
Strategic Partnership Development
Design and execute a comprehensive partnership strategy centered on creating mutual value for merchants, partners, and Swym
Identify, evaluate, and pursue high-impact partnership opportunities with eCommerce platforms, complementary technology companies, and agencies
Build and maintain a robust pipeline of strategic relationships that drive sustainable, long-term growth
Partnership Value Creation & Management
Onboard new partnerships with a focus on maximizing value for all parties - coordinating seamlessly with internal product, customer success, and support teams
Facilitate technical integrations and identify optimal customer-partner matches based on strategic fit and business objectives
Provide ongoing relationship management through structured touchpoints, ensuring partners feel supported and valued
Agency Program Leadership
Develop tier-based agency strategies that prioritize high-value, strategic partnerships that are win-win while scaling broader program reach
Lead and scale the Swym agency program, with particular focus on cultivating deep relationships with our most strategic agency partners
Create bespoke resources, training programs, and incentive structures for top-tier agency partners to drive outsized mutual success
Significantly grow the percentage of revenue driven through agency referrals, with emphasis on sustainable growth from strategic partner relationships
Performance & Growth Analytics
Establish and track meaningful KPIs that demonstrate partnership value and ROI
Provide regular strategic reporting that informs business decisions and partnership optimization
Use data-driven insights to continuously refine partnership strategies and identify growth opportunities
Cross-Functional Collaboration
Work closely with product management, customer success, support, and technical teams to ensure seamless partner experiences
Champion partner needs internally while aligning partnership initiatives with overall business objectives
Drive process improvements and automation to scale partnership operations efficiently
Bonus Qualifications
Field Marketing Experience: Track record of organizing impactful events, executing co-marketing initiatives with partners, and generating genuine community excitement around in-person opportunities
Experience creating buzz and fostering meaningful connections at industry conferences, partner events, and community gatherings
What we're looking for
Essential Qualities
Cultural Alignment: Embodies ownership, demonstrates a strong work ethic, and shares our commitment to building something special together
Values-Driven Approach: Prioritizes genuine value creation and win-win outcomes over transactional relationships
People-Centric Mindset: Recognizes that partnerships succeed through strong human relationships and authentic connection
Experience & Skills
5+ years of experience in partnership development, business development, or strategic account management
Strong balance of strategic thinking and tactical execution capabilities
Proven track record of building and maintaining long-standing relationships within the ecommerce ecosystem
Experience building and scaling partnership programs that drive measurable revenue, proficient in partner enablement and channel development best practices
Deep understanding of digital marketing, e-commerce, or relevant industry ecosystem
Technical & Operational Excellence
AI-Forward Approach: You actively embrace AI tools and automation to optimize daily workflows and partnership processes
You have experience working remotely in technical environments and with complex integrations
You are comfortable with data analysis, reporting, and using metrics to drive decision-making
Personal Attributes
Self-starter who thrives in an autonomous, high-performance environment
Exceptional communication and relationship-building skills
Organized multi-tasker capable of managing complex, competing priorities
Scrappy problem-solver who finds creative ways to drive results
This isn't just about building and managing partnerships - you'll be architecting the foundation for Swym's next phase of growth. You'll have the autonomy to build processes, relationships, and strategies that will scale with us as we continue expanding our impact across the global retail landscape.
If you're energized by the opportunity to create lasting value for multiple stakeholders while building something meaningful in a high-growth environment, we'd love to hear from you.