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Head Of Delivery Operations

  • Operations & Finance
  • Full-time
  • London, GB
  • Remote friendly

2022-08-02 17:14:10 UTC

The Role

We’re looking for a highly experienced Head of Delivery Ops to manage delivery across all of Superdupers workstreams. You’ll chiefly be responsible for managing the successful delivery of programs across technology, creative & product verticals. Covering new vertical creation to existing vertical maintenance / service. 

You will be responsible for the program management & delivery operations org, implementing frameworks and processes for managing high efficiency programs at scale. 

This is a high output-focused delivery role, with a focus on execution at scale.

In the first 12 months you will

Implement best in class program delivery frameworks, systems and governance across the company. Ensuring clarity of program documentation, effective risk management processes & cross functional communication channels are established.

Establish the Delivery Ops organisation within the group. Implementing best practices, goals, roles & structure to be able to successfully support the high growth of brands/products & programs. 

You will be responsible for the 0-1 journey for multiple (world first) products & workstreams from incubation to delivery. Successfully delivering the programs without delay and within agreed KPIs.

You’ll build high impact programs to support the continued successful growth of brands/product vertical as they develop in maturity. Ensuring an agile approach to resource allocation, frameworks and processes.

Proactively manage and monitor programs against agreed KPI’s to ensure high quality delivery of programs. You will report internally to stakeholders and externally to third parties to ensure alignment of objectives are understood. 

Work with external stakeholders to define and manage workstreams across technology, animation, fashion and gaming. Ensuring high third party satisfaction and results.

Desired background / experience

Experience leading web3 technology / metaverse / crypto workstreams. 

Minimum 5 years demonstrable experience leading programs (or equivalent experience) successfully delivering products into market, 2+ years experience in management.

Experience defining and implementing successful program delivery frameworks and methodologies.

Has hired and managed teams across program delivery, successfully working as a team to deliver and manage high scale workstreams. 

Experience and understanding of agile methodologies of delivery. Can demonstrate agile frameworks in practice. 

What kind of person succeeds in this role? 

You are a hunter, you believe that anything can be achieved through tenacity and persistence. 

You are highly process and detail oriented, able to take both a 10,000 ft view and micro view at the same time, balancing quality and growth.

You have experience and thrive in a start-up environment. Taking on an ambiguous concept, problem or product, autonomously building a highly efficient program around it - going from 0-1 with ease. 

You know how to build strong working relationships with internal & external stakeholders, building trust and confidence in your ability and processes of program delivery. 

You thrive in an intense, high pressure environment, working across multiple brands, programs and often countries to successfully deliver. 

You have an interest in disruptive technologies, gaming, metaverse and web3. 

Believes speed is a competitive advantage and strives to drive urgency across the org.

Requirement to be based in London and willing to work in office when required.

What is Superduper

Superduper is a web3 technology company on a mission to build technology / experiences to onboard the first billion users into web3 - Focusing on NFT’s, web3 infrastructure & IP creation.

The business is well capitalised and has extremely ambitious product and company growth goals over the next 12 months. You will be joining at a key time as the company prepares for its next phase of hyper growth. Working closely with the founders will give you an opportunity to shape and grow a company, defining ways of working, culture, new revenue streams and excellent business principles. 

We are building a company for tomorrow, defined by the purpose of our actions and the problems we are solving. We offer top-of-the-line benefits including; token pool %, flexi working, health insurance, paid lunches, unlimited holiday and travel opportunities.