About Rumor

Rumor is your outsourced, in-house design and development team.

We partner with clients and assemble the right mix of designers and developers to build, scale, and support projects—without the overhead of a full internal team. Our teams operate across India, North and  Latin America, enabling us to support clients globally with speed and flexibility.

We exist to champion our clients and partner with them to turn ambitious ideas into real, impactful outcomes.

As we prepare for our next stage of growth, we’re looking for a Operations Manager to own the day-to-day operations of the studio and help the team work faster, better, and more efficiently. This role exists to remove operational friction, uphold quality, and ensure consistent delivery of client and internal projects - on time and on budget -working closely with the CEO. 

This role is part of our LATAM division and requires full-time availability aligned with the PST timezone.

Key Responsibilities

• Own end-to-end studio operations and lead a multiple person design & development team, ensuring balanced workloads, high efficiency, and consistent delivery

• Drive team performance through 1:1s, feedback, coaching, and continuous improvement

• Build, execute, and maintain a scalable project management and delivery structure across client and internal growth initiatives

• Own resourcing, timelines, dependencies, and task allocation across multiple concurrent projects.

• Act as the primary operational point of contact for the team ensuring clarity on briefs, scope, and expectations.

• Ensure all work is delivered on time, within scope, on budget, maintaining high availability and reliability

• Oversee time tracking of contractors, budget tracking, accurate billing, and client invoicing

• Manage studio tools, software, resources, schedules, and documentation, resolving operational and logistical issues proactively

• Maintain quality control across all outgoing work and continuously improve workflows and best practices

• Track studio performance, prepare reports, update leadership, and lead weekly team and project meetings

• Create proposals, contracts and other documentation based on need.

• Help lead company wide initiatives that include AI initiatives and internal tools. 

Required Skills & Experience

• Senior-level experience in creative or digital agency environments as Lead Project Manager, Chief of Staff or related.

• Proven ability to run studio operations and manage multiple projects in parallel & leading or overseeing designers and creative teams

• Availability to work in the PST time zone

• Fully remote role based in Latin America & professional, client-facing English (C1 level)

How Success Is Measured

• Increased team efficiency and output

• Consistent on-time, on-budget project delivery

• Maintained quality across all work

• Client happiness. 

Why Rumor? 

We offer performance-based bonuses and the chance to share in the success of new concepts. You’ll work with world-class clients and founders on ambitious projects, collaborating with a creative, high-performing team. We invest in your growth through professional development support and best-in-class tools so you can keep building at a high level.