About Renjoy

Renjoy is a short-term rental management company based in Colorado. We manage 200+ vacation homes and run everything in-house: guest experience and field operations. Our team of 100+ runs on ownership, honesty, and making things better every single day.

The Role

You will join an established dispatch team and your job is to make that team more efficient. Techs in the field, vendors on the phone, guests with problems, turnovers stacking up — you keep all of it organized, moving, and accounted for.

Unreasonable Hospitality

A maintenance issue isn't a ticket — it's someone's vacation, and how fast we fix it is the difference between a ruined trip and a story they tell their friends. When a guest has a problem, we do whatever we reasonably can to make it right, and we do it well. In this seat you're often the person deciding how hard we push, so you have to actually care about the guest on the other end of that issue.

Where You Sit in the Operation

Maintenance dispatch is the nerve center of our field operation, and works three lanes at once:

• Field technicians. You're the system that supports every field technician. You help decide who goes where and in what order, and you keep the work moving until every issue is closed and captured.

• Housekeeping. You coordinate with the housekeeping team to clear urgent maintenance issues they flag on the ground — especially when one threatens a same-day turnover.

• Guest experience. You're the hands and feet of our guest experience team. They take in the feedback and complaints; you turn those into a tech at the door in real time. When a guest's stay is on the line, the fix runs through dispatch.

What You'll Own

The Financial Core — Billback Capture

Maintenance only earns when the work we do is captured correctly. Dispatch is responsible for tracking labor and materials in a way that doesn't erode owner trust.

If you think "closing a task" is paperwork, this isn't your seat. If you think it's making sure good work gets paid for and owners get treated honestly, keep reading.

Daily Discipline

• Clear the board of tasks every day: move or close overdue tasks.

• Follow up on every closed task and get the numbers right: accurate materials and labor

• Keep active projects moving. You proactively check status’, push the next step(s), and surface blockers

• Enforce task hygiene: correct template, clear problem description, right priority, photo evidence, and cost documentation on every task

• You close the loop: document vendor conversations and tech updates, and leave a clean end-of-shift handoff so the next dispatcher inherits a clear board

How You'll Live Our Core Values

Renjoy runs on five core values, and this seat tests every one of them:

• Do What You Say — When you claim a task or promise a follow-up, it happens.

• See Something, Do Something — A vendor flakes? You pick up the phone, reschedule or find another vendor, and tell the team.

• Own the Miss — Wrong tech, wrong number, a billback you missed at close? You admit it fast and fix it faster.

• Say the Hard Thing — A tech isn't pulling their weight? You flag it early, with clarity and care.

• Make It Better — You spot recurring problems and help fix the systems behind them.

What You Bring

• Relentless follow-through. You do what you say you'll do, every time.

• A head for the numbers. You actually care whether the materials and labor on a task are right, and you can hold that accuracy under heavy volume. Money slipping through the cracks bothers you.

• A real critical thinker. You don't just execute steps — you understand why an issue matters, weigh the tradeoffs, and make the call.

• Calm in chaos. Five things hit at once and you don't melt: you triage, decide, and move. You actually prefer this to a quiet day.

• A sharp memory and real situational awareness. You hold context across techs, vendors, and properties, and you never repeat dead work.

How to Apply

Send a short written intro and your resume. Then record a short video (2–3 minutes) — we want to hear your phone presence and watch how you think on your feet. How to instructions for the video are explained in the job posting introduction video

We care more about clear thinking, good judgment, and confidence than a perfect answer.