Pixelocracy

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eCommerce Operations Associate

  • Operations & Finance
  • Full-time
  • Athens, GR

Pixelocracy, a cutting-edge technology company, on behalf of one of their most valued clients, JTI, is looking to recruit an eCommerce Operations Associate.

About JTI: JTI (Japan Tobacco International) stands as a global leader in the tobacco industry, with a rich heritage dating back decades. JTI’s unwavering commitment to quality and innovation has solidified their presence in over 130 countries, making them a trusted choice for consumers worldwide. JTI is taking pride in not only delivering exceptional products but also in their relentless pursuit of progress.

At JTI, they recognize that the world of tobacco is constantly evolving, and they are at the forefront of this transformation. JTI’s diverse product portfolio extends beyond traditional tobacco offerings, embracing new technologies and innovative approaches to meet the ever-changing preferences and needs of their customers.

Joining JTI means becoming part of a global team driven by a shared vision for a brighter future. They value diversity, foster creativity, and provide endless opportunities for personal and professional growth. Together, you will continue to re-shape the tobacco industry and redefine what it means to deliver quality, innovation, and responsible business practices to consumers and communities alike.

Position Overview: Pixelocracy is seeking a dedicated and detail-oriented eCommerce Operations Associate to join the dynamic team of JTI in Greece. The ideal candidate will play a crucial role in optimizing the online sales and ensuring seamless operations of JTI’s eCommerce platform.

Employment type: 1-year contract with possibility of extension

Key Responsibilities:

  • Coordinate operations partners and 3rd party logistics providers to manage the day-to-day operations of Last Mile eCommerce services.

  • Collaborate with logistics partners and customer care teams to address any operational challenges and implement solutions.

  • Design and improve processes to enhance customer satisfaction and resolve issues eCommerce related issues faster.

  • Develop comprehensive guidebooks detailing operational processes for Last Mile, e-commerce support and deliver proper training to ensure clear understanding and proper execution.

  • Liaise with various departments to resolve ecommerce related customer issues and ensure a seamless experience.

  • Manage the relationship between JTI global digital teams with local operations partners, such as third-party logistics providers, fulfilment centers and more.

  • Monitor eCommerce website performance and liaise with global teams to troubleshoot technical issues, as needed.

  • Plan and execute User Acceptance Testing to validate bug resolution, new eCommerce enhancements and new integrations.

 

Qualifications:

  • 1-2 years of proven experience in eCommerce operations, with a strong understanding of eCommerce platforms and technologies.

  • Bachelor's degree in Management of Technology, Information Technology or related field.

  • Proficiency in using eCommerce management tools, data analytics, and web technologies.

  • Technical acumen, including experience with web development, CMS (Content Management Systems), and UX/UI principles.

  • Strong analytical skills with a data-driven mindset.

  • Excellent problem-solving abilities and attention to detail.

  • Effective communication and collaboration skills.

  • Ability to work independently and collaborate effectively with cross-functional teams.

  • Fluent in Greek and English (both written and spoken).

Benefits:

  • Competitive salary

  • Hybrid model of working.

  • Opportunity to work for a global leader in the tobacco industry.

  • Professional development and growth opportunities within the organization.

A collaborative and innovative work environment.

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