CLIENT SERVICE SPECIALIST

About: Mutual Group is a fast-growing, entrepreneurial financial services company serving registered investment advisors (RIAs) and advisors throughout the United States. With over 40 years of experience, we have deep expertise in brokerage, compliance, technology, and operations, and we believe in the power of partnership. Our mission is to transform the lives of our advisor community and power them towards success, enabling them to work smarter and focus on what they love and do best. We are rooted in our company values – personal, authentic, collaborative, and knowledgeable – and these are aligned with our vision of being an aspirational B2B leader in our industry and powering a cultural shift towards truly authentic partnerships.

Description: The Client Service Specialist will report to the Director of Service and Operations and be responsible for day-to-day engagement with advisors relating to the service, operations, and technology aspects of the Mutual Group platform. This job requires the individual to work closely with Mutual Advisors' Director of Service & Operations and will also involve onboarding new advisory practices originating from Business Development. Mutual Advisors seeks individuals who can communicate and work with internal (Service & Operations, Technology, and Compliance) and external (Advisors & Vendors) stakeholders. Additionally, the ideal candidate will be comfortable working in a rapid, entrepreneurial environment with the ability to work independently and collaboratively to accomplish tasks and projects.

Minimum Responsibilities and Qualifications

Responsibilities:

• Responsible for daily advisor engagement and adding value to the overall relationship through consultative and relationship-building efforts.

• Perform database management functions, including account setup and maintenance, reporting, queries, and data audits.

• Update advisor customer relationship management systems to correctly record notes, activities, and client information.

• Work within a case management system to process client paperwork, address inquiries, and manage projects, adhering to clearly defined service levels.

• Perform database management functions, including account setup and maintenance, reporting, queries, and data audits.

• Answer phone calls from advisors and/or their staff, and, as needed, conduct virtual meetings to answer questions or solve complex problems.

• Support onboarding new clients to Mutual and be a resource that can resolve issues and provide guidance for best leveraging the overall relationship with Mutual.

• Manage projects and become a pivotal contributor to company-wide initiatives that are supportive of the overall mission of Mutual:

- Developing standardized methods for communication with Advisors

- Continuous refinement of process documentation and workflow

• Stay current on FinTech trends and research potential additive technological enhancements.

Knowledge, Skills & Abilities Focus:

• Communicates fluently and conversationally on technical, financial-related topics

• Baseline understanding of Advisor FinTech, specifically with Orion, Redtail, or eMoney

• Accounting knowledge in the financial industry

• Highly proficient in MS Office with a concentration in Excel

• Excellent communication skills, both written and oral

• Strong analytical and organizational skills

Education, Experience, License/Certification Requirements: 

• Bachelor’s degree in finance, business management, or related area, or equivalent experience

• 5+ years of financial services industry experience

• Preference is given to candidates with experience in Orion or Series 7, 63, 65 and 66

• Experience working in an operational setting and understanding how operations, compliance, and technology come together in the advisory industry

• Strong working knowledge of investment products and operational processes

• Strong communication skills, both written and oral

• Comfortable with public speaking/presentations

• Demonstrated problem-solving and decision-making skills

Job Type:

• Full-Time

Salary Range: 

• $60,000 - $95,000 per year

Locations:   

• We believe valuable experience can be gained from working on-site, but we will also consider hybrid and remote arrangements. 

Benefits & Bonuses:   

• This position is eligible for medical, dental, and vision insurance benefits, 401(k) Plan/Roth, and monetary bonuses.

Work Environment:   We offer a flexible work environment, fully remote, in-office, or hybrid opportunities.  Play a vital role in a fast-growing company with a dynamic culture as you embark on a career path in the advisory industry. 

To Apply:  For immediate consideration of this vacancy, please our careers center and submit your resume and cover letter to https://jobs.polymer.co/mutual-group

Given the large number of inquiries we receive, only candidates who have met the required experience & qualifications for this position will be contacted.  No phone calls, please.  However, since we are actively recruiting, we may wish to retain your cover letter and resume in our database for other/future opportunities unless you direct us otherwise.  Thank you very much for your interest.

For more information about Mutual Group, please visit https://www.mutual.group or follow the company on LinkedIn.

 Mutual is a B2B company that provides consulting services, operations, technology, brokerage, and compliance solutions for registered investment advisory (RIA) firms and individual advisors. Mutual Group currently serves more than 800 financial professionals with assets under management exceeding $8.5 billion and has been continuously striving to grow in knowledge, expertise, and client care since being founded in 1982.

Investment advisory services offered through Mutual Advisors, LLC, a SEC registered investment adviser.  Securities offered through Mutual Securities, Inc., member FINRA/SIPC.  Mutual Advisors, LLC and Mutual Securities, Inc. (collectively “Mutual Group”) are affiliated companies.