Mutual Group

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Client Service Associate

  • Business Development
  • Full-time
  • US
  • Remote friendly

2022-05-05 18:20:19 UTC

 Client Service Associate

 

About: Mutual Group is a fast-growing, entrepreneurial financial services company serving registered investment advisors (RIAs) and advisors through the United States, with offices in Camarillo, CA, Casper, WY, Omaha, NE, Ft. Worth, TX and Little Rock, AR.  With over 40 years of experience, we have deep expertise in brokerage, compliance, technology, and operations, and we believe in the power of partnership.  Our mission is to transform the lives of our advisor community and power them towards success, enabling them to work smarter, and focus on what they love and do best.  We are rooted in our company values – personal, authentic, collaborative, and knowledgeable – and these are aligned with our vision of being an aspirational B2B leader in our industry and powering a cultural shift towards truly authentic partnerships. 

Description: The Client Service Associate will report to the Director of Operations and be responsible for day-to-day engagement with advisors relating to the service, operations, and technology aspects of the Mutual Advisors platform.  This position works as a member of a team to manage the operational duties within the Service & Operations department and ensures the timely execution of daily, weekly, monthly & quarterly tasks.  This position ensures that both new and existing clients are provided with a high level of service by providing guidance regarding paperwork, billing support, technology issues, trade support, and custodial relationships and managing paperwork workflows.  Mutual Advisors seeks an individual with an ability to clearly communicate and work with both internal (Service & Operations, Technology and Compliance) and external (Advisors & Vendors) stakeholders.  Additionally, the ideal candidate will be comfortable working in a rapid, entrepreneurial environment with the ability to work independently and collaboratively to accomplish tasks and projects.

Responsibilities & Activities:

  • Review and process paperwork within clearly defined service levels.

  • Perform database management functions, including account setup and maintenance, reporting, queries, and data audits.

  • Support onboarding of new clients to Mutual and be a resource that can resolve issues and provide guidance

  • Work within a case management system to process client paperwork, address inquires, and manage projects, adhering to clearly defined service levels

  • Contribute to the continuous refinement of process documentation, both internally and externally.

  • Answer phone calls from advisors and/or their staff, and, as needed, conduct virtual meetings to answer questions or solve complex problems.

  • Become a subject matter expert on the use of DocuSign.

  • Be familiar with the primary suite of advisor technologies to field advisor inquires.

  • Process advisor billing on a monthly or quarterly basis.

 Knowledge, Skills & Abilities:

  • 5+ years of financial services industry experience preferred but not required

  • Preference given to candidates with experience in Orion and that hold a Series 7

  • Experience working in an operational setting and understanding of how operations, compliance and technology come together in the advisory industry

  • Communicates fluently and conversationally on technical, financial related topics

  • Highly proficient in MS Office with a concentration in Excel

  • Excellent communication skills, both written and oral

  • Demonstrated problem-solving and decision-making skills

  • Strong analytical and organizational skills

  • Bachelor’s degree in finance, business management or related area, or equivalent experience

  • Strong working knowledge of investment products and operational processes

  • Strong communication skills, both written and oral

  • Salary dependent upon skills and experience

 Job Type:

  •    Full-Time

Locations:   

  • Camarillo, CA

  • Omaha, NE

  • Fort Worth, TX

We believe valuable experience can be gained from working on-site, but we will consider hybrid and remote arrangements as well.

 

  

Mutual is a B2B company that provides consulting services, operations, technology, brokerage, and compliance solutions for registered investment advisory (RIA) firms and individual advisors. Mutual Group currently serves more than 800 financial professionals with assets under management exceeding $8.5 billion and has been continuously striving to grow in knowledge, expertise, and client care since being founded in 1982. For more information about Mutual Group, please visit https://www.mutual.group or follow the company on LinkedIn.

 

Investment advisory services offered through Mutual Advisors, LLC, a SEC registered investment adviser. Securities offered through Mutual Securities, Inc., member FINRA/SIPC. Mutual Advisors, LLC and Mutual Securities, Inc. (collectively “Mutual Group”) are affiliated companies