What are we looking for
Account Director
Reporting to: Account Partner/Chief Operating Officer
Company: Supari Studios
Location: Mumbai
About the role
At Supari Studios, we are on a mission to make the world (wide web) a brighter place, one incredible story at a time.. We are looking for an Account Director who shares our passion for shaping culture by combining talent, tech and data and building strong partnerships with some of the most progressive brands and platforms globally.
An Account Director will be responsible to lead and manage our client relationships, drive growth, and ensure the delivery of high-quality work.
A day in the life of an Account Director
Understand Supari’s revenue and profitability model and ensure work is completed within given budgets, timelines and at the highest quality
Own the revenue and forecast for the allotted brands. Determine and negotiate budget needs; provide input to fee development. Be responsible for new business opportunities and driving growth on assigned brands to convert them to mega brands
Responsible for establishing and maintaining a cohesive and successful partnership between brands and relevant teams/departments that are involved with the client
Oversees and manages multiple projects, develops account management strategies and provides strategic recommendations to ensure overall account success
To spot opportunities through your own network and supporting the new business team on pitches and presentations, as and when required
Have a comprehensive understanding of client's business and have a thorough understanding of industry business trends. Be alert to changes in clients’ marketplace. Have in-depth knowledge of what’s going on in the marketplace to offer solutions to clients
Variablizing (building an external team) for projects as and when required
Oversees team members and ensures successful delivery of work
Own the brand. Own and communicate regularly with the client and the extended internal/external team, be sought as strategic leader by the team.
Foster a culture of innovation, excellence, and continuous improvement
What does success look like
Business KPIs
Value Creation for our clients:
Development and execution of successful forwarding thinking strategies to grow & provide value to our clients business
Customer Experience score
Overall client NPS to be 4/5
Value Creation for Kulfi: Retention, Growth and new acquisition of Mega accounts:
Responsible for managing and tracking the Profit & Loss of the brands associated with the Account Director. (Expected growth by 50-60% and Expected margin 40-45% to be maintained on strategic mega accounts)
Growth in the billing no. of existing mega accounts annually (accounts that have grown to $2m in revenues or more)
Conversion percentage of the number of briefs received annually
No of new accounts won and acquired annually
Successful project completion rate within established timelines and budgets
Tracking a cultural relevance score of 3.5/5 on all projects
People Management KPIs
Team performance: Creating a high performance team (Almost Always Exceeds Expectations) in order to measure the performance of the direct reportees
Coaching and mentoring sessions which result in higher efficiency in the role and increased levels of output at work
Professional Development KPIs
Industry recognition and thought leadership
Qualities and skill sets we would like for you to showcase
7+ years of experience in client servicing and account management.
Proven track record of building strong relationships with clients and brands, and delivering exceptional results.
Excellent strategic thinking and problem-solving skills, with the ability to develop innovative solutions
Strong workflow management and project management skills, with experience managing complex projects and teams
Excellent team building and leadership skills, with the ability to inspire and motivate others
Strong negotiation skills, with the ability to balance client needs with agency profitability
Excellent written and verbal communication skills, with the ability to present complex ideas in a clear and concise manner
More about Supari Studios and its parent company Kulfi Collective
We are committed to building an inclusive and diverse team at Kulfi Collective. We welcome candidates from all backgrounds, and strive to create a culture that values and respects diversity.
Want to know more about Kulfi’s incredible work, our culture, the benefits we offer, our journey and everything in between?
Here is everything you need to know.