Customer Success Manager
- Customer & Community
- Full-time
- Dallas, TX
- Remote
- 65K - 80K USD a year
Posted on July 3, 2024
Company Overview
Inaza is a pioneering provider of intelligent automation solutions for the insurance industry. We have developed a unique data platform that empowers insurers to automate key business workflows in days using generative AI and our proprietary AI models. Our cutting-edge technology and innovative approaches streamline processes and enhance efficiency for our clients, revolutionizing the way insurance companies operate.
Position Summary
Inaza is seeking a Customer Success Manager to join our team in Dallas, Texas. This role is crucial in ensuring our US clients achieve maximum value from our intelligent automation solutions for the insurance industry. You will act as a trusted advisor, driving product adoption, managing client relationships, and contributing to our clients' success and satisfaction.
Key Responsibilities
Serve as the primary point of contact for assigned US clients, managing and nurturing relationships
Develop and execute customer success plans tailored to each client's specific goals and needs
Collaborate with the Deployments Team to ensure smooth onboarding and implementation of our automation solutions
Proactively identify opportunities to expand product usage and drive adoption within client organizations
Create, monitor and analyze customer health scores, usage metrics, and satisfaction levels
Conduct regular check-ins and quarterly business reviews with clients, including on-site visits when necessary
Identify and mitigate potential churn risks, working to ensure high retention rates
Gather and communicate client feedback to inform product development and improvement
Collaborate with Account Management on renewal strategies and upsell opportunities
Stay updated on Inaza's product offerings, industry trends, and best practices in customer success
Represent Inaza at industry events and conferences in the US
Required Qualifications
Bachelor's degree in Business, Computer Science, or related field
3+ years of experience in customer success, preferably in SaaS or technology industry
Strong understanding of B2B software implementation and adoption processes
Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences
Proficiency in CRM systems and data analysis tools
Strong problem-solving and analytical skills
Ability to work independently and collaboratively in a fast-paced environment
Willingness to travel up to 25% of the time for client visits and industry events
Preferred Qualifications
Experience in the insurance industry or working with insurance clients
Knowledge of automation technologies, AI, or machine learning concepts
Familiarity with project management methodologies
Experience with change management and driving organizational adoption of new technologies
This role offers the exciting opportunity to work at the forefront of AI and automation in the insurance industry, helping US clients transform their operations. The successful candidate will play a crucial role in ensuring client success and driving Inaza's growth in the US market from our Dallas, Texas location.