Future Family

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IT Manager

  • Devops & Sysadmin
  • Full-time
  • San Francisco, CA
  • Remote friendly

About us

Future Family is where people start their fertility journey. The company’s mission is to make fertility care accessible and affordable to all. Future Family combines advances in fintech, fertility care, and tele-health to support people throughout their fertility journeys.

Role Overview

IT Manager you will have following responsibilities:

Responsibilities:

  • Manage IT services and assets, including infrastructure, networks, and hosting facilities

  • Execute and manage all roll-outs for IT projects: equipment, onboarding, technical support, documentation, help desk, etc.

  • Define, develop, and implement processes to improve IT efficiency and effectiveness

  • Collaborate in the conduction of audits related to SOC 2, HIPAA, and IT assets

  • Collaborate with cross-functional teams (Engineering, Sales, Operations, and Finance) to develop and implement IT strategies

  • Scale IT systems with load tests to ensure they can handle increased demands

  • Perform regular backups of IT systems

  • Develop appropriate processes for data protection, recovery, and failover procedures; develop disaster recovery plans and procedures

  • Install and upgrade software components

  • Use automation to systematically integrate IT systems

  • Manage IT budgets and control costs

  • Ensure that all IT systems meet security and compliance standards

  • Manage relationships with external vendors and service providers

  • Define IT policies for the organization and various teams, monitoring compliance

  • Monitor IT system performance and troubleshoot issues as they arise

  • Identify and implement new technologies to improve IT infrastructure and services

Tech Stack:

  • Expertise in managing Linux, Windows & MacOs systems,

  • Experience with firewalls, VPN, TCP/IP, networking.

  • Experience with GCP (best) or AWS.

  • Startup experience.

Experience:

  • 5 years minimum experience as an IT Manager / System Administrator

  • Experience working in a fast-paced environment of a startup would be great

  • Able to conduct audits related to SOC 2, HIPAA, and IT Assets

  • Can scale system load tests

  • Can perform regular backups of systems

  • Can implement appropriate processes for data protection, recovery, failover procedures

  • Can install/upgrade software components

  • Can integrate systems with automation processes


Intelligence:

  • Strong analytical and critical thinking skills

  • A Bachelor’s degree or higher in Computer Science or a related IT / Cybersecurity field

  • Strong scripting and automation skills will be critical to your success

  • Strong cross-team collaboration skills will also be critical to your role

  • You must be able to self-manage across a wide range of projects and tasks