DREAMSTAGE is revolutionizing the live concert experience.

We’re looking for a responsible and people-first person to help grow our Customer Support team. The Customer Support Specialist will address customer needs during livestream performances.

Who you are:

You’re a music lover with a passion for all genres of music. You strive for the highest quality product in agreement with DREAMSTAGE’s standards. You’re understanding and patient with people and issues they might have. You are unrelenting, helping resolve customer issues in a timely manner so they can enjoy all of DREAMSTAGE’s offerings. You enjoy building and refining processes for others to use.

How You’ll Do It

• Develop a thorough knowledge of the DREAMSTAGE platform and support processes.

• Respond to a wide range of customer requests quickly and clearly.

• Take initiative with handling customer issues, including replication troubleshooting.

• Report trends in requests to management to improve and ease the customer experience.

• Report bugs and breaks to the correct team in a timely manner.

• Work closely with other teams to strengthen the DREAMSTAGE product.
  

Skills

• Refined written and verbal communication skills in public and corporate contexts

• Working understanding of modern livestream, video, and audio technology

• Communicate solutions to customers effectively and efficiently

• Comfort and initiative in the drafting and editing of formal technical documentation

• Familiarity with ZenDesk or equivalent customer service software suites

• Integrity and discretion in the handling of customer's personal and payments information

• Ability to function in real-time and high-pressure situations

• Secondary language skills preferred

Your Availability

This is a contract position. Before, during, and following DREAMSTAGE events, you'll be available to assist with any customer issues via email and phone. Availability will include nights and weekends. Hours will be determined as needed.

Compensation

This position pays $25/hour.